What payment method do you accept?
We accept major credit cards and PayPal through our Secure Payment Gateway. You will be able to select the payment method you prefer at checkout.
Our site uses 100% secure technology for payments. For your order, SnowmenCollectibles.com uses industry-standard SSL-encryption (128 Bit) to protect data transmissions. No one sees your payment information. For more information go to www.verisign.com

How much is your shipping?
We have a unique system at SnowmenCollectibles.com. Our flat shipping fee of just $7.95 for shipping on orders under $50 (unlimited size OR unlimited weight). Orders above $50 only pay 15% of the order's total. See Shipping Information within the USA.  See shipping rules page for orders outside of the 48 contiguous states. 

How do you ship?
We ship all our orders by UPS.  UPS does not ship to post office boxes.  Order within the 48 contiguous U.S. are shipped via UPS Ground delivery.  We do offer UPS 2nd day air for rush deliveries and for deliveries to Alaska, Hawaii, Guam, Puerto Rico, U.S. Virgin Islands, and APO/FPO military.
See Shipping for Rates.

How long will it take for my order to arrive?
All orders are processed and shipped within 2 business days. UPS ground normally takes from 7 to 10 business days. See Shipping for details. All orders are shipped out of our California warehouse.

What is your cancellation policy?
If you need to cancel an order, it must be done within 2 hours of placing the order. Any order cancelled after shipping occurs will be credited back minus the original and return shipping costs, plus a restocking fee of 15%. This policy requires that all packages be returned to us, unopened, and in good condition.

What makes your products so unique?
Some of our products are exclusives and not sold in stores. We feature the Perfectly Plaid Collection and the adorable Snowberry Cuties Collection plus many other unique snowmen.  Personally, we love the Snowbuddies collection.

What is your privacy policy?
We take your privacy very seriously...any personally identifiable information you share with SnowmenCollectibles.com will be used only for the purposes of your transaction. We will never sell, give, or rent our customers name, e-mail address, credit card numbers, mailing address, purchasing history or any other personally identifiable fact we learn about you to a third party. See Privacy Policy

How often are new items added to the site?
Check back often as new arrivals are added.

Which credit cards do you accept?
We accept Mastercard, Visa, Discover, American Express, and PayPal.

Is there a minimum order requirement?
No, we have no minimum order requirement and NO membership fees. You can order as much or as little as you wish.

What happens if my order arrives damaged?
While all the orders are packed with as much care as possible sometimes things do break in shipment. If you have an item that comes in damaged, notify us within 3 days so we can have another gift sent out, or credit can be given to you for the defective gift. We require that you send the defective back for an exchange before we ship the replacement. ALWAYS E-mail us to let us know the problem BEFORE you ship anything back. All orders must be accompanied by the Original Invoice and Original Packaging material.

What is your return policy?
Please email us prior to returning any item so that we can notify our fulfillment center.

Do not return a product before contacting us first.

We will send you the instructions to complete a return.

Be sure to include your order number and reason for return.

Please refer to the page entitled Shipping, Tax, and Refund Policy.   Look under Refund.

 

I have a question that is not listed here. How can I get in touch with you?

Mailing address:

Mountain Empire Marketing Online

SnowmenCollectibles.com
200 West F Street
Wexford 5

Elizabethton, TN 37643

Email:
help@snowmencollectibles.com

Phone:
(423) 512-2620